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WHAT OUR CLIENT SAY
Framing the future?
Framing the future with premium eyewear crafted for modern vision.
At JESME, we believe eyewear is more than vision correction it is a statement of confidence, identity, and style. Designed for everyday comfort and elevated aesthetics, our collections bring together quality craftsmanship, contemporary silhouettes, and timeless appeal for customers across Saudi Arabia.
Frequently Asked Questions
Simply browse our collection, select your desired product, choose your specifications (if applicable), add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
No, you can checkout as a guest. However, creating an account allows you to track orders, manage prescriptions, save addresses, and enjoy faster checkout.
Orders can be modified or cancelled before they are shipped. Please contact our customer support team as soon as possible after placing your order.
Only if you are ordering prescription lenses. You can also purchase frames or sunglasses without prescription lenses.
You can upload your prescription during checkout or send it later via email or WhatsApp. Our opticians (experts) will verify it before processing.
You may book an eye test online at one of our retail stores nearest to you, avail a free eye-checkup and upload your prescription once available.
We currently deliver across all regions of Saudi Arabia.
- Standard delivery: 2–5 business days
- Prescription orders: 3–7 business days
- Delivery timelines may vary based on location and product availability.
Yes, free shipping is available on eligible orders above SAR 199 as per current promotions. Shipping charges, if applicable, are shown at checkout.
You can return eligible products within 14 days of delivery, provided they are unused, undamaged, and in original packaging.
- Contact lenses, if box is opened
- Customised or prescription lenses
- Items showing signs of wear or damage
Log into your account or contact our customer service team to initiate a return request.
Approved refunds are processed within 7–14 business days, depending on your payment method.
Yes. JES-ME guarantees 100% original products sourced directly from authorised suppliers and brands directly.
Yes. Most frames and lenses come with a manufacturer's warranty covering manufacturing defects. Warranty duration varies by brand.
We accept:
- Credit / Debit Cards (Visa, MasterCard & Mada)
- Apple Pay
- Buy Now, Pay Later services (Tabby / Tamara – if available)
Yes. We use secure, encrypted payment gateways to ensure your data remains protected.
No. We are working towards the implementation of this amazing experience. Soon Many of our frames will support virtual try-on, allowing you to preview how they look on your face before purchasing.
You can reach us via:
- Email: customercare@jes-me.com
- WhatsApp: +966555851260
- Support Hours: Daily | 10:00 AM – 6:00 PM (AST)
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